Passione Beauty

Founded in 2011 in Vicenza, Italy, Passione Beauty (PB) is a digitally native brand with ambitions to become a global leader. With an extensive and diverse product catalog, PB serves a loyal customer base, with a focus on beauty professionals.

Since 2017, PB has consolidated its leadership through the adoption of the Adobe Commerce platform (formerly Magento), developed by Webformat, which has enabled advanced eCommerce management.

The evolution of Passione Beauty in B2X

Passion Beauty Desktop

The Game

As the digital market expanded, Passione Beauty seized the opportunity to evolve its business model from B2C to B2X. The main goal was to offer an optimized experience for B2B customers while maintaining a high quality of service for B2C customers.

Thus, the main requirement was to create a single ecosystem capable of handling different types of customers, differentiating pricing and offers, and ensuring a smooth and intuitive user experience.

PB Mobile

The Challenges

The evolution of the business model required the implementation of an advanced digital platform capable of:

Manage complex business accounts: introducing custom roles and permissions for businesses, with hierarchies and active order tracking.

Offer advanced self-service tools: intuitive dashboards, shopping list management and invoice viewing.

Optimize B2B orders: quick order functionality, bulk order loading and custom pricing per customer.

Improve UX: create a smooth shopping experience with a B2C-like interface for B2B users accustomed to high standards in digital.

Ensure efficient logistics: reducing delivery times below 36 hours and optimizing warehouse management.

Implement a real-time monitoring system: analyzing sales performance, managing traffic peaks, and optimizing business KPIs.
Passion Beauty

The Results

The strategic approach adopted has enabled Passione Beauty to position itself as a benchmark in the Pro Nail Care industry, confirming the validity of the shift to an innovative and scalable B2X model.

Thanks to the adoption of the new platform and the digital transformation strategy, Passione Beauty has achieved significant results:

  1. 30%

    CAGR growth: from 12M€ in 2017 to 60M€ in 2023.
  2. 85%

    Customer Retention Rate: high customer loyalty
  3. 55%

    Turnover generated through iOS and Android apps: increased mobile sales.
  4. 36h

    Guaranteed delivery: optimized logistics performance.
  5. x10

    Push notification open rate versus email: success of the omnichannel model.

Our recent case studies

North Sails

PEdALED

10 Corso Como

KIKO Milano

Montura